Thanks to my current boss at EDS I've starting to think about the Software and Services components of ManageWithoutThem again. The plan has always been to develop a combination Service Desk, People Desk, and Project Desk which would complement the ManageWithoutThem principles.

The theory is that new ways of managing will require new tools.

I want to work on the priniples first, rather than jump in and write 'best practices' software. The basic priniples of 'the desks' might be:

- distributed

- reality based - that is, if the project has an issue it should appear as a matter of course - unfiltered (at least in stats)

- entity level updates - projects, people, services

- multiple views of the same data - competencies, practice, project, program

- access anywhere - if you've got an ISP you can get to it