Your organisation needs a business model � right now.

Actually your organisation already has one. Even if you don't have a business model defined explicitly, your organisation is still operating based on an implied business model which you don't understand.

Before roles and responsibilities, before scope, before strategy even, you should be documenting your business model right now!

Already done that? Well communicate it. Do your employees know it? Proceed to Step 2...

Step 2... Even better than documenting your business model is modelling your business model.

A working model of your organisation is not only a great communication tool but will also aid in formulating your business transformation strategies.

Does business modelling sound to 'old school' to you? You're wrong. It's important to every type of organisation.

So, if your organisation is zany and creative try modelling with Logo Serious Play:

http://www.tayfundemiroz.com/
New_Economy/Play/index.htm

If you're all engineers at heart perhaps you could try something like Top Modeller:

http://www-rcf.usc.edu/
~majchrza/topmodeler/

Pick one (or find something better); just start now!